Occurs: When importing text that contain an apostrophe into QuickBooks results in an error message that the name is not found.
|Apostrophe Character type||Character code||Example||Supported|
|Right Single Quotation Mark||U+2019||O'Briens||Yes|
|Left Single Quotation Mark||U+2018||O`Briens||Yes|
Cause: The apostrophe character (vertical apostrophe or U+0027) used is not supported when importing into QuickBooks as the character is not recognized in the character set that the QuickBooks API uses.
Resolution: Convert the vertical apostrophe to the more commonly used Right or Left single quotation mark that is more widely supported. Use a search a replace function to replace the character.