Unable to pay with my credit card

General
If you are trying to purchase a software license on the Zed Systems website using a credit card and you are not able to successfully process the payment please check the following suggestions and possible solutions:


Pay with a Credit Card is not available.

If there is only an option to Pay with Paypal or to create a Paypal account then it means that you have a Paypal account or you have recently visited Paypal.com and should use that to process the payment as it provides a more secure way to pay however if you do not want to use your Paypal account then you can delete your web browser's cookies, then close your web browser, reopen it and try again.


If after clearing cookies and the option still does not appear then it could be that the country you reside in does not have Paypal.  We are able to take payments over the phone please can you book a free live support session with Sales support.

Card Issuer declined

If your card issuer has declined the payment please check the following:
  • You have suffcient credit to make the purchase
  • You card is authorised for International purchases in particular Australian merchant purchases
Please contact your card issuer or bank to resolve the issue.

Card is being declined

Paypal process all our payments and occasionally will decline a credit card for security reasons.  If you are sure that you have entered all the details correctly then we recommend that you refer to this troubleshooting list to determine why the card may be declined:
 
  • Check that the name you enter for the payment matches exactly the name that is printed on your credit card.
  • Check that you have sufficient credit available on your card.
  • Check if you (or the card holder) already have a Paypal account and your credit card number is already associated with a Paypal account, Paypal may require you to login into your account in order to process the card payment.
  • Clearing the browser history, cache and cookies and a restart can also help if the payment process is not completing
If your card continues to be declined please contact Zed Sales Support so we can provide an alternative payment method

Card type is not accepted

When purchasing an Axis Plus subscription then please use with a Visa or Mastercard unfortunately we do not accept American Express when purchasing Plus subscriptions.

We are sorry for the inconvenience.
Article ID: 230, , Modified: 7/26/2021 at 11:54 PM

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