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Error when connecting
Question asked by Ann-Marie Sewell - 6/8/2016 at 12:04 AM
Answered
Hi
 
We have recently upgrade to Windows 10 and now when we connect Zed Axis to QuickBooks (2010-11) we get the following error
 
 
Our version of Zed Axis is 8.0.29949
 
Any help would be appreciated - thanks

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Steve Replied
6/8/2016 at 6:21 AM
Employee Post Marked As Answer
Hi Anne-Marie,  
 
Reckon Accounts (aka QuickBooks AU) it is now forced to run in elevated mode (Run As Administrator) on Windows 10.  This causes a problem for Axis.  In order to connect you need to open the file normally C:\Program Files (x86)\Intuit\ReckonAccounts 201x\QBW32.EXE right mouse click and select Open
 
Regards
 
Steve
Steve Batten
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Ann-Marie Sewell Replied
6/8/2016 at 9:22 PM
I am not trying to connect to QuickBooks online - I am using the 2010-11 desktop edition.

How do we upgrade - are we required to purchase a whole new edition?
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Ann-Marie Sewell Replied
6/8/2016 at 9:35 PM
The only change we have made to our system is the upgrade to Windows 10 and the error only started after that,
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Steve Replied
6/8/2016 at 10:07 PM
Employee Post
Can you please run the QuickBooks application at normal user levels and not elevated permissions and then try and connect
Steve Batten
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