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Error when importing or exporting after installing QuickBooks 2019
Announcement by Steve - 12/13/2018 at 12:20 AM
Employee Post
Occurs:  When exporting or importing into QuickBooks 2018 or below the import or export fails with the message "Please disconnect online session".  This occurs after installing QuickBooks 2019.
 
Cause: The release of QuickBooks 2019 has introduced a problem to the QuickBooks API files which means it is not possible to import or export to QuickBooks 2018 and older that are installed on the same PC as QuickBooks 2019  Intuit are aware of the problem and have a reference QBWG-70991 they do not have an ETA for an update.
 
Resolution: (Updated see Intuit update below)  We are hoping that Intuit will patch QuickBooks 2019 soon.  In the meantime the only resolution we can recommend is to uninstall QuickBooks 2019, then refresh the interface files and reinstall 2018 or the earlier version you are trying to connect to.
Steve Batten

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Steve Replied
12/18/2018 at 7:15 PM
Employee Post
Update:
QB2019R4 for US has just been released that resolves this issue
Download it at https://downloads.quickbooks.com/app/qbdt/products
Steve Batten
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  1. Download and run the QuickBooks Install Diagnostic tool.
  2. The tool will automatically try to find and fix the errors.
  3. Save the file to your desktop.
  4. Double click on the file to “Run” the tool.
  5. Next, select the first option “I am having problems installing QuickBooks.”
  6. Click “OK“
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We are running into same error but we did not update to a different version of QB.

just updated QB regular. still have QB Enterprise 2018 and still getting error...

Product number 711-343 if that helps


any suggestions?
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