We have a patch available for users experiencing this issue and looking for an immediate resolution. Please be aware that we will be incorporating this fix into an updated version of Zed Axis v12.1 in the near future.
Follow these steps to apply the patch.
- Make sure that you have Internet Explorer 11 installed.
- Please close your copy of Zed Axis
- Download this file and save to your local desktop
- Unzip and double click the file called Axis_QBO_Fix121.reg and click OK to the Registry Editor messages. You should see the message "The keys and values contained in .....Axis_QBO_Fix121.reg have been successfully added to the registry."
- Restart your copy of Zed Axis and try to connect to QuickBooks Online
Please raise a ticket with Support if this does not resolve the QuickBooks Online connection issue.