Unable to connect to QuickBooks Online - Login controls not visible

Problem reported by Steve - 3/24/2017 at 3:17 AM

Resolved

Employee Post

Occurs: When attempting to connect Zed Axis to QuickBooks Online, during the authorization process the screen where you enter your username and password does not load the login controls. It is not possible to proceed pass this stage and connect Zed Axis to QuickBooks Online. Prior to 24 March 2017 this was not an issue.

Cause: The screen that contains the login controls is hosted and provided by QuickBooks Online (Intuit), it appears that a recent update deployed to QuickBooks Online means that for third party apps like Zed Axis that use this process to establish a connection, are not able to proceed past this stage and establish a new connection.

Status: PATCH AVAILABLE

30th May 2018 - Follow these steps to apply the patch.

Make sure that you have Internet Explorer 11 installed.
Please close your copy of Zed Axis
Download this file and save to your local desktop
Unzip and double click the file called Axis_QBO_Fix121.reg and click OK to the Registry Editor messages. You should see the message "The keys and values contained in .....Axis_QBO_Fix121.reg have been successfully added to the registry."
Restart your copy of Zed Axis and try to connect to QuickBooks Online

Steve Batten

10 Replies

Reply to Thread

Steve Replied

3/24/2017 at 10:39 PM

Employee Post

25th March 9:39 am - Have been in contact with Intuit Developer Support, they are aware of the issue and are looking into a resolution

Steve Batten

Steve Replied

3/27/2017 at 10:23 PM

Employee Post

If you would like to check with Intuit the case number is 44970

Steve Batten

Steve Replied

3/28/2017 at 9:28 PM

Employee Post

I have been in contact with Intuit again today, they have informed me that development are looking at the issue but are unable to give me any more details.

So as a backup we are now working as a very high priority on a new way for Zed Axis to connect that we hope will bypass this issue - I would expect we can release a beta copy of Zed Axis v12 by the end of this week. Sorry again, we are working as hard as we can to get Zed Axis working for you as soon as possible.

Steve Batten

Ricky Replied

3/29/2017 at 5:47 PM

Will there be a fix for those of us using v11?

Steve Replied

3/30/2017 at 1:53 AM

Employee Post

We have a patch available for users experiencing this issue and looking for an immediate resolution. Please be aware that we will be incorporating this fix into an updated version of Zed Axis v12.1 in the near future.

Follow these steps to apply the patch.

Make sure that you have Internet Explorer 11 installed.
Please close your copy of Zed Axis
Download this file and save to your local desktop
Unzip and double click the file called Axis_QBO_Fix121.reg and click OK to the Registry Editor messages. You should see the message "The keys and values contained in .....Axis_QBO_Fix121.reg have been successfully added to the registry."
Restart your copy of Zed Axis and try to connect to QuickBooks Online

Please raise a ticket with Support if this does not resolve the QuickBooks Online connection issue.

Steve Batten

Steve Replied

3/30/2017 at 2:01 AM

Employee Post

Yes the patch below will resolve the issue for V11 users

Steve Batten

Shashi Bansal Replied

4/6/2017 at 1:07 PM

connection issue resolved but, It is now giving error items not found, I tried different things after error, like removed items and added new item - error still there, I deleted template and created template - error still there.....Please let me know what need to be done.