Product Announcement: Issue affecting Zed Axis desktop users importing into QuickBooks 2021


Occurs: Error affecting Zed Axis when importing into QuickBooks Desktop 2021

Cause: The most recent QuickBooks 2021 update has introduced a bug (Could not retrieve resource file: qbxmlops160.dtd) that is affecting the way Zed Axis desktop connects to QuickBooks 2021 (QuickBooks 2022 and 2023 are not affected)

Status: OPEN Dec 1st 10:00 AEST - We have notified Intuit Developer support of the issue and are awaiting a ticket number and ETA for a resolution.

Resolution:  Uninstall the patch and rollback to an earlier release of QuickBooks 2021, some users have installed QuickBooks 2022 which has resolved the issue.

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