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Unable to connect to QBO - Login controls not visible
Problem reported by Steve - March 23 at 11:17 PM
Resolved
Employee Post
Occurs:  When attempting to connect Zed Axis to QuickBooks Online, during the authorization process the screen where you enter your username and password does not load the login controls.  It is not possible to proceed pass this stage and connect Zed Axis to QuickBooks Online.  Prior to 24 March 2017 this was not an issue.
 
Cause:  The screen that contains the login controls is hosted and provided by QuickBooks Online (Intuit), it appears that a recent update deployed to QuickBooks Online means that for third party apps like Zed Axis that use this process to establish a connection, are not able to proceed past this stage and establish a new connection.
 
Status:  PATCH AVAILABLE
 
24th March 14:13 Australian Eastern Standard Time: - We are aware of this issue, and have raised a ticket with Intuit Developer Support to get an urgent resolution to this problem so that Zed Axis user can continue to connect to their QuickBooks Online Company files. We apologize for the inconvenience and appreciate your patience.  Once we are aware that the issue has been resolved we will post an update to this thread.  It will not require and update to Zed Axis.

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Steve Replied
March 29 at 9:53 PM
Employee Post
We have a patch available for users experiencing this issue and looking for an immediate resolution. Please be aware that we will be incorporating this fix into an updated version of Zed Axis v12.1 in the near future.
 
Follow these steps to apply the patch.
  1. Make sure that you have Internet Explorer 11 installed.
  2. Please close your copy of Zed Axis
  3. Download this file and save to your local desktop
  4. Unzip and double click the file called Axis_QBO_Fix121.reg and click OK to the Registry Editor messages.  You should see the message "The keys and values contained in .....Axis_QBO_Fix121.reg have been successfully added to the registry."
  5. Restart your copy of Zed Axis and try to connect to QuickBooks Online
Please raise a ticket with Support if this does not resolve the QuickBooks Online connection issue.

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